FAQ's

Shipping & Delivery

How does shipping and delivery work?

Once you have placed an order, our team will carefully package your items and ship them within 24-48 hours.

To speed up delivery if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.

Your order will be sent via Australia Post, and then they should be safely in your patiently waiting hands within 3-14 business days**.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.

*Please note:

  1. We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.
  2. If your order/delivery was successfully delivered to you but is subsequently returned to us due to non-collection, you will bear responsibility for the delivery fee associated with resending the item. This is necessary as we incur additional charges for delivery, and despite our concerted efforts to maintain competitive prices, covering delivery expenses is essential.
  3. All shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!

 What is the Cost of Shipping?

All orders come with complimentary and swift delivery across Australia, regardless of the quantity of products in your order. However, in the event that the delivery is returned to our headquarters due to non-claim, and we need to resend it to you, you will be required to cover the associated delivery fee.

When will my Order arrive?

You can expect your order to arrive within 3-14 business days* from the day you place it. If your orders don't come all together if you have ordered more than one product, our distribution centre is on to it and it is normal as they maybe coming from our different warehouses.  

*Please note: Although Australia Post quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.

How do I Track my Order?

Once Australia Post has your order, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Australia Post site so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).

I think my Order is Lost or hasn't arrived? 

Although Australia Post quote us 3-14 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post. 

*Please note: For any queries or issues related to your Australia Post order, we recommend you first reach out to Australia Post directly. While we understand delays are frustrating, we are required to work within Australia Post’s processes. Once you have contacted Australia Post directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.

Can I change my Shipping Address? 

We can absolutely help change your shipping address for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

If your order has been shipped, don’t panic! You can still redirect it via the Australia Post tracking link we provide on your shipping confirmation email.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

Do you Ship Internationally?

At this time, we only deliver our products to customers in Australia.

Are there any customs/import Fees?

All our products are shipped right here in Australia, out of our distribution centre. This means there’s no need to stress about any customs fees, as it’s shipping from your own backyard.

Returns & Refunds

We want you to be delighted with your purchase, but if you are not, you can return any item within our returns period, provided the products are returned complete, in perfect condition, unused, unwashed and with their original packaging.

Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange or gift tender (gift card or e-gift card) to the value of the lowest-selling price for the returned goods will be offered. If the goods are faulty, a refund will be offered regardless of proof of purchase.

Our Collections